Volunteer Feedback

Kia ora koutou,

As we begin the next stage of our Retail Project, your insights and ideas are vital for shaping the future of our shops. Together, we want to build on what’s already working well and to investigate opportunities to make important improvements, helping our retail shops to provide the greatest benefit for our customers, volunteers and the community we care for.

Every month, the Retail Project Team (RPT) will review all feedback received. While some decisions have already been made, your ideas will help inform our future planning, and we’ll regularly share updates on the themes we’re hearing and the changes being made as a result. We’re especially interested in ideas that are specific, practical and constructive. The most helpful feedback tells us what you’d like to see, why it would make a difference, and (where possible) how you think it could work.

How to share your thoughts
To ensure your voice directly reaches the RPT, please use one of the two integrated channels below:

• Digital: Complete the quick Online Feedback Form.
• Physical: Fill out a feedback slip and drop it into the physical collection box.

You can complete more than one form if you have several ideas and our feedback forms will be available throughout the project.

Note: While you are welcome to submit feedback anonymously, we can only get additional information to understand your feedback if you provide contact details.

Keeping you informed

We are fully committed to keeping you in the loop. Look out for regular project updates, where we will highlight selected volunteer suggestions and show exactly how they are being built into our strategy.

Thank you for your valuable input. We look forward to writing this next chapter together!