As a consumer of our service, you should expect and be entitled to the best possible care, given in a way that is sensitive and appropriate to your own cultural, spiritual and social needs.
The Code of Health and Disability Services Consumers’ Rights applies to all health services and disability support services in New Zealand. Here is a summary of what it says, but we encourage you to read more about this on their website by clicking here.
1. Respect/Mana
You should always be treated with respect. This includes respect for culture, values and beliefs, as well as your right to personal privacy.
2. Fair Treatment/Manaakitanga
No-one should discriminate against you, pressure you into something you do not want or take advantage of you in any way.
3. Dignity and Independence/Tu Rangatira Motuhake
Services should support you to live a dignified, independent life.
4. Proper Standars/Tautikanga
You have the right to be treated with care and skill, and to receive services that reflect your needs. All those involved in your care should work together for you.
5. Communication/Whakawhitiwhitinga Whakaaro
You have the right to be listened to, understood, and receive information in whatever way you need. When it is necessary and practicable an interpreter should be available.
6. Information/Whakamohio
You have the right to have your condition explained and be told what your choices are. This includes how long you may have to wait, an estimate of any likely costs and likely benefits and side effects. You can ask any questions to help you be fully informed.
7. It’s your decision/Whakaritenga Mou Ake
It’s up to you to decide. You can say no or change your mind at any time.
8. Support/Tautoko
You have the right to have someone with you to give you support in most circumstances.
9. Teaching and Research / Ako Me Te Rangahau
All these rights also apply when taking part in reaching and research.
10. Complaints / Amuamu
It’s okay to complain – your complaints help to improve services. It must be easy for you to make a complaint, and it should not have an adverse effect on the way you are treated.
Click here to go to our Complaints/Feedback Section.